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2004 PRESS RELEASES
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ALANIS ROCKS "DOWN THE ALLEY" WITH REALNETWORKS; NEW ALBUM SO-CALLED CHAOS OUT NOW ON MAVERICK RECORDS

Exclusive Live Performance Available As Bonus with Purchase of Alanis Morissette’s New Release "So-Called Chaos" Through the RealPlayer Music Store

Fans Can Also Watch Special Live Set Through RealPlayer 10’s Real Guide, Listen Through Rhapsody

SEATTLE and LOS ANGELES — May 19, 2004 — Coinciding with the release today of Alanis Morissette’s first new album in two years, Maverick Records and RealNetworks®, Inc. (Nasdaq: RNWK) are offering her fans a special treat: access to an exclusive four-song performance that includes two songs from Alanis’ eagerly-anticipated new album So-Called Chaos, as well as songs from 2002’s Under Rug Swept and Morissette’s 1995 debut, Jagged Little Pill.

Alanis recorded the songs last month for Down the Alley, a new live concert series from RealNetworks that gives music fans access to exclusive performances and interviews from established and emerging artists through the company’s RealPlayer® 10 media player (available for free via www.real.com) and its award-winning Rhapsody® Internet jukebox service. Alanis' special Down the Alley performance includes the songs "Everything" (the first single from So-Called Chaos), "Hands Clean," "Excuses" and "Ironic."

For the next 30 days, fans who purchase So-Called Chaos as a full-album download through the RealPlayer Music Store will also receive three of the four songs from Alanis' live Down the Alley performance as a free bonus. Alanis fans call also watch free footage of the performance through the Music Guide section of the RealPlayer 10 media player (available for free via http://www.real.com), or listen to the songs through Rhapsody.

"We're thrilled to be working with Alanis and Maverick to offer a special bonus for fans who purchase her new album through the RealPlayer Music Store," said Rob Glaser, founder and CEO of RealNetworks. "Thanks to Alanis for recording these special live performances at our studios and making them available exclusively through RealPlayer Music Store and Rhapsody. It's a great way to reward fans for downloading responsibly."

Down the Alley interviews and performances are taped at RealNetworks’ studios in Seattle, where artists can unwind from their grueling tour schedule by bowling at the company's in-house bowling alley and perform in a relaxed setting conducive to delivering memorable performances. Music fans can watch free video footage of Down the Alley performances through the Music Guide section of RealPlayer 10, where music fans can also enjoy free music videos, complete CD listening parties, and more than 3,000 Internet radio stations.

For more information, contact:
Matt Graves, RealNetworks, 415-934-2159, mgraves@real.com
Jeremy Welt, Maverick Records, 310-385-6448, jeremy.welt@maverick.com

ABOUT ALANIS MORISSETTE
Since emerging in 1995, ALANIS MORISSETTE has become one of the premiere singer-songwriter-musicians in contemporary music. Her deeply expressive music and performances have earned the seven-time Grammy Award winner vast critical praise and a dedicated fanbase that extends throughout the world, with album sales exceeding 40 million. Her new album SO-CALLED CHAOS--due May 18 on Maverick Records--was co-produced by ALANIS, John Shanks and Tim Thorney and features 10 new songs written by ALANIS that set her free-flowing vocals, luminescent melodies and fervent introspection in a seamless mix of rock, pop, folk, electronic and Eastern stylings.

ABOUT REALNETWORKS, INC.
RealNetworks, Inc. is the leading creator of digital media services and software including the award-winning Rhapsody Internet jukebox service and RealPlayer 10. Consumers can access and experience audio/video programming and download RealNetworks' consumer software at http://www.real.com. Broadcasters, network operators, media companies and enterprises use RealNetworks' products and services to create and deliver digital media to PCs, mobile phones and consumer electronics devices. RealNetworks' systems and corporate information is located at http://www.realnetworks.com.

RealNetworks and Rhapsody are trademarks or registered trademarks of RealNetworks, Inc. All other trademarks are the property of their respective owners.

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