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COOKIES — INFORMATION ON RN COOKIES AND HOW TO RESTRICT OR DISABLE COOKIES IN YOUR WEB BROWSER
What is a cookie?
A "cookie" is a small element of data that a web site like Real.com can store on your system. It can be used to provide you with a tailored user experience, including secure access to premium content and services. RealNetworks uses two types of cookies: browser cookies, which are sent to your Internet browser, and RealPlayer cookies, which are sent to the version of RealPlayer you are currently using. Both types of cookies store these small pieces of data on your machine so we may tailor your experience using our products and visiting our web sites.
How does RealNetworks use cookies?
Like many web and e-commerce sites, RealNetworks uses cookies to "recognize" your Internet browsing and RealPlayer software in order to display information that is relevant to you and to cache some elements of real.com web site and services to improve their performance. When you visit our web sites and use our products and services, RealNetworks cookies are sent to our servers automatically.
Cookies allow you to customize your Real experience so when you return to Real web sites your settings are maintained. For example, you can store your favorite radio stations in Real Radio so when you return your stations are only one-click away.
RealNetworks uses cookies to better personalize specific pages, content, banners, and promotions that you will see when you visit RealNetworks web sites and use RealNetworks products and services. We also use cookies to understand traffic patterns on RealNetworks web sites so that we can enhance your experience and provide you with more relevant information about our products and the content available on our web sites.
In addition, we use cookies to authorize access to certain premium or trial content, programming, services or software features. To protect your personal information and to keep premium content secure, RealNetworks will generate a unique ID (Security ID) based on your computer hardware information. This information is verified each time you attempt to play content on real.com web pages and is stored in a browser cookie so that you can access premium Web pages and in a RealPlayer cookie so that you can play premium audio and video.
We treat any personally identifiable information that may be contained in cookies with the same confidentiality as when you purchase something on one of our web sites.
What information does RealNetworks put into user cookies?
When you download or purchase a product from us, create a user account, sign-in to our products and services or visit RealNetworks web sites we may set both browser and RealPlayer cookies on your personal computer. These cookies may contain values for:
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Cookie version |
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User name (your encrypted e-mail address) |
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User ID (your numeric representation in the RealNetworks database) |
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Your encrypted name |
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Your location information, including zip or postal code, what country you are in and your preferred language |
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Information about the product you are using, including the products name, type, version and build number |
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Each RealNetworks premium service you have purchased, your current service status, the premium features the service entitles you to and the service expiration date. This may also include your current available downloads and access in RealNetworks music products and services, such as the Real Music Store and Rhapsody |
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Your RealNetworks content preferences |
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Your age and gender |
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Your connection speed |
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Information on radio stations you have recently played |
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Information on your local radio stations |
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When the cookie was last updated |
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When the cookie is set to expire |
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Your RealPlayer’s Security ID number |
Information that we store about you in cookies (such as user name and zip code) is a reflection of information that you have provided us during product download, purchase, registration and installation. You can view and edit this information by visiting the My Account area on Real.com. Editing this data will update information stored in your cookies.
This cookie data is read by RealNetworks for the purposes stated above and is not read by third parties.
You can set your browser to notify you when you receive a browser cookie, giving you the chance to decide whether or not to accept it. You may also change your RealPlayer cookie settings through preferences options in our products.
RealNetworks does not require that you accept cookies, however, some functionality on our web sites, our product purchase check-out process, and products and services may be impaired if you decline to accept cookies.
Retention of Cookies.
RealNetworks will retain cookies that are set on our web sites, products and services for the stated purpose of the applicable content or function. For example, a cookie set to identify a user who customizes content for Real Home will be retained as long as the user indicates he or she wishes to access such customized content. Cookies that are set as part of subscription services will be active for the duration of the subscription. In other cases, RealNetworks will retain a cookie to maximize the functionality of serving pages and content from our web sites, consistent with this privacy policy.
General Information about Managing Cookies:
A number of privacy organizations publish guides on how to manage or disable web based cookies. Some of these specific pages are linked here:
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