REALNETWORKS USE OF GLOBAL UNIQUE IDENTIFIERS

In general usage, RealPlayer and RealPlayer 10 GUIDs are disabled by default. However, when accessing content protected by a digital rights management solution ("DRM"), such as the downloadable music available in the RealMusic Store or DRM protected content in premium content services (both RealNetworks’ and third parties’), the use of GUIDs may be required by the DRM solution or content delivery service. In such cases, GUIDs may be used by such software or services in conjunction with the RealPlayer or RealPlayer 10, and cannot be disabled by the end user. GUIDs received by RealNetworks in such cases are used for the purposes of content management, authentication, and reporting content access and usage data to content providers and rightsholders. However, RealNetworks’ reports to third parties concerning content end user access and usage data are provided in an anonymous or aggregated manner; RealNetworks does not provide personal information concerning individual end users to third parties as part of such reports.

How to Enable or Disable Transmission of the RealPlayer 10 GUID
At any time, a user may prevent the RealPlayer from transmitting its GUID to a RealServer (except in the context described above). On the menu at the top of the RealPlayer, select Tools, then Preferences, then the Connection tab, then Internet/Privacy Settings. Uncheck the box titled "Send RealPlayer GUID to RealServers (To aid content providers)". You may enable the transmission of the GUID at a later time by following the same procedure and re-checking the box marked "Send RealPlayer GUID to RealServers (To aid content providers)".

How to Enable or Disable Transmission of the RealPlayer GUID
At any time, a user may prevent the RealPlayer from transmitting its GUID to a RealServer. On the menu at the top of the RealPlayer, select View, then the Preferences tab, then the Support tab. Under the box entitled "Send RealServer Data" uncheck the box labeled "Send RealPlayer GUID to RealServers". You may enable the transmission of the GUID at a later time by following the same procedure and rechecking the box marked "Send RealPlayer GUID to RealServersAt any time, a user may prevent the RealPlayer from transmitting its GUID to a RealServer (except in the context described above). For RealPlayer 7, on the menu at the top of the RealPlayer, select View, then the Preferences tab, then the Support tab. Under the box entitled "Supply GUID when playing streaming content" uncheck the box labeled "Send RealPlayer GUID to RealServers". For RealPlayer 8, on the menu at the top of the RealPlayer, select View, then Preferences, then the Support tab. Uncheck the box labeled "Send RealPlayer GUID to RealServers". For the RealOne Player, on the menu at the top of the RealPlayer, select Tools, then Preferences, then the Connection tab, then Internet Settings. Uncheck the box entitled "Send RealOne Player GUID to RealServer". You may enable the transmission of the GUID at a later time by following the same procedure and rechecking the appropriate box.

Playing content
Whenever you play a streaming media clip, RealPlayer must send certain information to content broadcasters so that they can send the clip data stream to your computer. This data includes your connection speed, player version, language preference, Zip Code and country.

Connection Quality Information
By default, RealPlayer sends anonymous connection quality data to broadcast servers to indicate the quality and bandwidth of the stream that you received while playing a clip. This helps the content provider understand the quality of the streaming media service that they are providing to you. Selecting "Tools menu Preferences…Internet Settings…Send connection-quality data to RealServers" can disable this feature.

REAL PREMIUM SERVICES MEMBER VERIFICATION

Member Verification
As a Real Services Member, you enjoy an exclusive combination of premier audio and video content, software, and services. Because these benefits are available only to active members, we need to personally identify you whenever you attempt to access premium member benefits, including content, services and software. We keep a record in your member account of any Real software that you download or Real services for which you sign up so that we can provide you customer service and technical support and in order to prevent fraud.

How Does Real Member Verification Work?
By default, RealNetworks places a RealPlayer cookie and browser cookie on your computer to identify you as a Real Member. This optional cookie allows us to recognize you when you attempt to access Real benefits so that you don’t need to enter your e-mail name and password each time.

Opting Out of Cookies
You may elect not to have your membership information stored in a Web browser or RealPlayer cookie by adjusting your security settings. However, by doing so you will be required to re-enter your e-mail address and password each time that you would like to access Real member benefits. Please note that RealPlayer automatically sets RealPlayer cookies that control access to Real premium features. These cookies are enabled by default and cannot be turned off.