REALJUKEBOX 2 CUSTOMER COMMUNICATIONS

RealJukebox is an application that allows you to download, play, record and manage music either online or using CDs.

StartCenter
RealJukebox includes a feature called StartCenter that, by default, runs in the Windows system tray when RealJukebox is not actively running. StartCenter is used to help improve startup time and to manage several automatic Internet communications, including software update requests (AutoUpdate). If you have security software, it may alert you to these communications. These communications do not indicate a security risk. If you wish to disable the StartCenter feature, you may do so in Preferences, however you will not be able to receive automatic notifications when new software is available.

Electronic Registration
During electronic registration, you can optionally send information about your location, e-mail address, and connection speed. This information is sent with relevant system and player version information. The e-mail is used in the event that you elect to receive updates and special offers via e-mail from RealNetworks The other information is used for aggregate statistical analysis and to provide content that may be of interest to you. You are not required to fill out an electronic registration; choose "Remind me to register later" during registration. A registration reminder will appear three times, after which you may choose to permanently disable registration reminders.

CD Lookup
The CD Lookup feature allows you to automatically obtain detailed information (Artist, song track titles, genre) for the CDs you use with RealJukebox. During a request for CD information RealJukebox sends the Table of Contents Code from the CD to a database service in order to look up the CD information. RealNetworks does not store any personally identifiable information about the songs or albums you record with RealJukebox. This feature can be disabled by selecting "Tools…Preferences…Internet…Options…Automatic CD Lookup Information". However, you will not be able to automatically obtain the detailed CD information if the feature is disabled. If you record CDs offline, CD Table of Contents (TOC) information will be sent to RealNetworks when you establish an online connection. Again, you can disable this feature per the instructions noted above.

Finding New Content: Search and Radio Tuner
RealJukebox Search and Radio Tuner pages use Microsoft Internet Explorer (IE) to display a Web page in RealJukebox when you select these features. When these Web pages are displayed, RealJukebox sends relevant system and geographic information to display the correct page. RealNetworks may use IE cookies when these pages are displayed in order to store your settings and for aggregate statistical analysis. Unless you have previously consented to enable RealNetworks to store your name or e-mail in a cookie (for example, if you establish a My Guide account), RealNetworks cannot associate your personal information with your use of these features. You may disable IE cookies in Internet Explorer. However, this will disable Radio Tuner presets and some other customization settings.

Artist Guide
RealJukebox allows you to automatically look up artist biographies, album art and information, concert dates, etc. through the Artist Guide (Track Info) feature. When you use Artist Guide, anonymous information identifying the currently playing track is transmitted to Real.com and content partners so that we can display the appropriate artist information. The Artist Guide feature can be disabled in "Tools…Preferences…Internet…Options". When enabled, the Artist Guide is displayed using Internet Explorer inside RealJukebox. RealNetworks may use IE cookies to store your settings, recommend content that may be of interest, and for aggregate statistical analysis. Unless you have previously consented to enable RealNetworks to store your name or e-mail in a cookie (for example, if you establish a My Guide account), RealNetworks cannot associate your personal information with your use of this feature. You may disable IE cookies in Internet Explorer.

Music Guide
When RealJukebox is started while you are connected to the Internet, RealJukebox by default checks whether updates are available for the Music Guide page. The information that may be updated includes: Music Guide page, list of supported hardware devices, RealJukebox Home Page layout, promotion button, and default (offline) pages for the Search, Radio Tuner, and Music Guide features. During this check, RealJukebox sends information about the RealJukebox version you are running. RealNetworks does not collect directly identifiable information during this communication. Automatic Updating of Music Guide can be disabled by selecting "Tools…Preferences…Internet…Options…Automatic Music Guide updates".

Technical Support
If an error occurs when you are using RealJukebox, a dialog box will appear describing the error. When you select the "More Info" button on the dialog box to obtain more information about the problem, RealJukebox sends anonymous relevant system configuration information to help RealNetworks technical support diagnose and resolve the problem. This feature can be disabled by selecting "Tools…Preferences…Internet…Options…Faster access to Technical Support". Software Updates RealJukebox is designed to check for the availability of software updates to ensure that you have the latest product improvements. When RealJukebox checks for the availability of a software update, basic information about the product version and installed components are anonymously sent to RealNetworks to determine whether new free software is available for download. For RealJukebox Plus, the software’s serial number is also sent during software update. The serial number is used to determine whether the user has an active subscription for updates, and whether the software is an authorized copy. We do not use the serial number to personally identify our customers. This feature can be disabled for 30-day intervals by selecting Tools…Preferences…Internet…Options…Automatic Update Notification.