Multi-format encoding & IP ingest.
Multi-format & multi-platform.
Secure content management & delivery.
Secure playback. Easy to manage.
Open Source. Cross Platform.
To alert RealNetworks of a potential security-related problem while using Helix Server, please send an email to server-security@realnetworks.com with "Security Issue" in the subject line.
Please note the following in your email:
Once RealNetworks is aware of a security incident, we work as quickly as possible to find the cause, and develop a solution. These solutions, regardless of whether they are a patch, a configuration change, or other workaround, will be made available from this site.
Security Update for Helix Server and Helix Mobile Server (PDF)
Helix Server RTSP Buffer Overflow Vulnerability (PDF)
Potential Server Exploit Vulnerability - Update (PDF)
Helix Enterprise Player Security Update (PDF)
RealPlayer Enterprise™ Security Update (PDF)
RealPlayer Enterprise Security Update (PDF)
RealPlayer Enterprise Heap Overflow Vulnerability Update (PDF)
Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.
United States and Canada Phone: Available through your Helix Support Portal account or call Helix Sales at 1-800-444-8011 Monday through Friday, 7am — 5pm Pacific Time
Brazil Telefone do Suporte Técnico: 0800 89 19 821 (Português) Segunda a Sexta das 08h00 ás 14h00
China For e-mail support, click here. Phone: 4006-502-168 or (+86) 10-8565-6833 (Chinese) Monday to Friday, 9am — 6pm China Beijing Time
Europe, Middle East & Africa Phone: +44 203 318 8518 (English Only) To file a support ticket please login into to your PAM site. For regional language support, please contact your local reseller.
For e-mail support, click here.