An end-to-end solution to securely encode, manage, deliver and play media.
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Utilize our global support team to back your Helix technology. Choose the level of support that best fits your organizations needs and budget, ranging from implementation to long-term, proactive help. All Helix Technology is supported by our experts - trained by RealNetworks - at the Helix Help Center. Learn More.
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Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.
United States and CanadaPhone: Available through your Helix Support Portal account or call Helix Sales at 1-800-444-8011 Monday through Friday, 7am — 5pm Pacific Time
ChinaFor e-mail support, click here.Phone: 4006-502-168 or (+86) 10-8565-6833 (Chinese)Monday to Friday, 9am — 6pm China Beijing Time
Europe, Middle East & AfricaPhone: +44 203 514 1357 (English Only)To file a support ticket please login into to your PAM site.For regional language support, please contact your local reseller.
Phone support is only available to customers with active support contracts.
For e-mail support, click here.
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