• Helix Support Portal

    Customer log in
    Reseller log in

  • Contact Your Support Team

    • United States
    • China

      Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.

      China
      For e-mail support, click here.
      Phone: 4006-502-168 or (+86) 10-8565-6833 (Chinese)
      Monday to Friday, 9am — 6pm China Beijing Time

    • Europe, Middle East & Africa

      Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.

      Europe, Middle East & Africa
      Phone: +44 203 514 1357 (English Only)
      To file a support ticket please login into to your PAM site.
      For regional language support, please contact your local reseller.

    • Japan

      Phone support is only available to customers with active support contracts.

      For e-mail support, click here.