Helix - a product from RealNetworks
A product from RealNetworks
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Contact Us: 1-800-444-8011 | Helix-sales@real.com
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    Service & Support Options

    Utilize our global support team to back your Helix technology. Choose the level of support that best fits your organizations needs and budget, ranging from implementation to long-term, proactive help. All Helix Technology is supported by our experts - trained by RealNetworks - at the Helix Help Center. Learn More.

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    Product Manuals


  • Helix Support Portal

    Customer log in
    Reseller log in

  • Contact Your Support Team

    • United States
    • Brazil

      Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.

      Brazil
      Telefone do Suporte Técnico: 0800 89 19 821 (Português)
      Segunda a Sexta das 08h00 ás 14h00

    • China

      Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.

      China
      For e-mail support, click here.
      Phone: 4006-502-168 or (+86) 10-8565-6833 (Chinese)
      Monday to Friday, 9am — 6pm China Beijing Time

    • Europe, Middle East & Africa

      Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.

      Europe, Middle East & Africa
      Phone: +44 203 318 8518 (English Only)
      To file a support ticket please login into to your PAM site.
      For regional language support, please contact your local reseller.

    • Japan

      Phone support is only available to customers with active support contracts. Please check your RealNetworks Product Account Maintenance (PAM) site for more information.

      For e-mail support, click here.