What is a cookie?
A "cookie" is a small text file that is stored by your web browser on your computer or mobile device.

How does RealNetworks use cookies?
Like many web and e-commerce sites, RealNetworks and our business partners use cookies to "recognize" your Internet browsing and RealNetworks software or apps in order to display information that is relevant to you and to cache some elements of the RealNetworks web sites and services to improve their performance. When you visit our web sites and use our products and services, RealNetworks cookies are sent to our servers automatically.

Cookies allow us to customize your RealNetworks experience. When you return to RealNetworks web sites your settings are maintained and we can personalize content, banners, advertisements and promotions that you will see when you visit RealNetworks web sites and use RealNetworks products and services.

RealNetworks does not require that you accept cookies, however, some functionality on our web sites, our product purchase check-out process, and our products and services may be impaired if you decline to accept cookies.

Any personally identifiable information that may be contained in our cookies is treated in accordance with our Privacy Policy.

Types of Cookies Used by RealNetworks

Cookie Type



To recognize our users' preferences (playing webgames or downloading games, etc.) and remembering subscribers' and registered account holders' information such as username or ID.


These are placed by RealNetworks or our partners for advertising purposes. Upon your return to our websites, we can personalize advertisements and promotions.


To analyze how visitors use our websites. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited. These cookies help us understand traffic patterns on RealNetworks' web sites so that we can enhance your experience and provide you with more relevant information about our products and the content available on our web sites.

Managing Cookies:
A number of privacy organizations publish guides on how to manage or disable web based cookies. Two of these are: and

Most browsers allow you to change your cookie settings. These settings are typically found in the options or preferences menu in your browser.

Third Party Cookies:
In addition to cookies placed by domains that we control, some RealNetworks properties host cookies placed by domains not owned by us (if allowed by your browser settings). These "third party" cookies or other technologies enable the measurement of statistics about site traffic, and also allow our advertising partners to deliver more customized experiences. No personally identifiable information collected by RealNetworks is stored in these third party cookies.

If you are concerned about third party cookies generated by advertisers you can visit one of the following sites to opt-out: (if you are in the U.S.) or (if you are in Europe).

Use of Local Shared Objects or Flash Cookies:
Flash cookies operate differently than browser cookies and cookie management tools available in a web browser may not remove flash cookies. To learn more about and to manage flash cookies visit:

Add-on extensions have also have been created for the Firefox web browser, for example Click&Clean:

Retention of Cookies:
RealNetworks retains cookies to maximize the functionality of serving pages and content from our web sites, consistent with our Privacy Policy. Cookies that are set as part of subscription services will be active only for the duration of the subscription.