|
|
 |
|
|
|
|
|
|
|
|
|
|
Because we're committed to constant product improvement, we at Real want to ensure that you are getting the most from your digital media software investment. We've developed Essential Support & Upgrade Services, a robust program that will help you continue delivering the best digital media experience available — without significant expenditures.
|
|
|
|
|
FREQUENTLY ASKED QUESTIONS
|
|
| Q. |
My Helix Producer Plus Essential Support & Upgrades subscription is still active — how can I get the latest version of RealProducer Plus? |
| A. |
If your subscription is still active, locate your Product and Account Maintenance (PAM) site user name and password (sent to you in email with your purchase confirmation) and visit the PAM site to sign in and download. If you have misplaced your username and password, e-mail or telephone customer service. Once you have logged in, follow the instructions to Product Downloads, select RealProducer Plus, and follow the instructions to download the program. |
|
|
| Q. |
I purchased Essential Support & Upgrades through the Web site some time ago but it has since expired — is there still an upgrade path? |
| A. |
Yes, we currently have a program to help customers who own previous versions of the product to rejoin the Essential Support program for only $119.95 This effectively re-activates your Upgrades & Support program contract, so you'll receive the most current version via download immediately, and you'll also receive emails about potential new releases during the upcoming 12 months. Locate your current serial number and contact customer service at 206-674-2651 or 1-888-768-3248. |
|
|
| Q. |
I like RealProducer, but I'm afraid if I buy now you'll quickly release another version — what can I do? |
| A. |
To protect your investment, Real offers an Essential Support & Upgrades program, which features free upgrades. For a modest annual fee of $79.95*, you can purchase 12 months of Essential Support. This means that, should we update the product during that period, we'll send you an email with information and instructions about how to download a complimentary update. So you're always current and "future proof". |
|
|
|
|
|
NEW CUSTOMERS GUIDE TO ESSENTIAL SUPPORT & UPGRADES SERVICES
| |
TECHNICAL SUPPORT |
NEW VERSION PURCHASE PROTECTION |
| |
Email & Web |
Phone |
12 Months |
| With Purchase of Essential Support & Upgrades |
12 months priority response support |
Available for 12 months from time of purchase |
Free upgrade for each new version released |
| Without Purchase of Essential Support & Upgrades |
Basic support |
Not Available |
Customer needs to repurchase product |
|
|
|
|
|
 |
If your Essential Support & Upgrades subscriptions is about to expire, you may extend it for 12 months for $79.95 |
|
|
|
If your Essential Support & Upgrades subscription has recently expired, you may extend it for 12 months for $119.95 |
|
|
|
If you're not sure what your Support services status is and you purchased Helix Producer Plus through this Web site, please check for current downloads on your Product and Account Maintenance (PAM) site or contact customer service at 206-674-2651 or 1-888-768-3248. If your Essential Support & Upgrades subscription is still valid, a download will be made available to you. |
|
|
|
|
|
|
RealProducer Plus
The gold-standard for creating and broadcasting RealAudio and RealVideo. RealProducer Plus can take advantage of Helix Server advanced broadcasting features, and is the choice of media professionals.
$199.95*
30-day money back guarantee
|
|
|
|
RealProducer Basic
RealProducer Basic is perfect for users who want to author high-quality RealAudio and RealVideo, but don’t need advanced professional features.
IE 6.0 Users: For the best download experience, please ensure that your security preferences are not set to "off".
|
|
|
|
|
*Prices subject to change without further notice
|
|
|
|
Contact Us
