Support

• Visit Helix™ Technology Support 

Security Updates:

• Helix Server and Helix Mobile Server 7/14/09

• RealPlayer 7/25/08

Self-Service:

• Search the Knowledge Base for articles that will help you use our products

• Visit your Product Account Maintenance (PAM) site

• Submit an online Service Request 

Phone support is only available to customers with active support contracts. Please check your PAM site for the number. Hours for standard (Silver) support are 7am — 5pm, Monday through Friday.