• Contact Us

    Customer support cannot be reached by calling the office locations below. To find contact information for customer service, billing or techincal support, please visit the support page.

    United States

    Seattle, WA

    CORPORATE HEADQUARTERS

    RealNetworks, Inc.
    Street Address:
    1501 1st Avenue S.
    Suite 600
    Seattle, WA 98134
    Mailing Address:
    PO Box 91123
    Seattle, WA 98111-9223

    Phone: 1-206-674-2700
    Fax: 1-206-674-2696
    Helix Sales: 1-800-444-8011

    Reston, VA

    RealNetworks, Inc.
    11600 Sunrise Valley Drive, Suite 200
    Reston, VA 20191

    Phone: 1-703-437-4422
    Fax: 1-703-437-6515

    New York, NY

    RealNetworks, Inc.
    462 7th Avenue, 3rd Floor
    New York, NY 10018

    Phone: 1-212-391-6668
    Fax: 1-212-391-9566

    Europe

    UK

    EUROPEAN HEADQUARTERS

    RealNetworks Ltd
    233 High Holborn
    London, England, WC1V 7DN

    Phone: +44 (0) 20 7618 4000
    Fax: +44 (0) 20 7404 8470

    Luxembourg

    RealNetworks International S.a.r.l.
    Aerogolf Business Center
    Complexe B, Building C-2
    Route de Treves
    L-2632 Findel
    Luxembourg

    Phone: +352 24 527285
    Fax: +352 27 848712

    Austria

    RealNetworks GmbH
    Sonystrasse 18
    A-5081 Anif
    Salzburg, Austria

    Phone: +43 6246 77007 1700
    Fax: +43 6246 77007 1719

    Germany

    RealNetworks GmbH
    Georgsplatz 1
    20099
    Hamburg, Germany

    Phone: +49 40 415 2040
    Fax: +49 40 415 20411
    Email: eurosales@realnetworks.com  

    France

    RealNetworks Sarl
    21, avenue Edouard Belin
    92500 Rueil-Malmaison
    France

    Portugal

    RealNetworks
    Av. D. João II, lt 1.02.2.2A, 1ºDto
    1990-091 Lisboa                        
    Portugal

    Phone: +351 218 937 010
    Fax: +351 218 937 019

    Asia Pacific

    Australia

    RealNetworks Australia Pty Ltd 
    Suite 310, Level 3
    60 city road, Southbank
    VIC 3006, Australia

    Phone: +61 3 9939 4730
    Email:
      Helix Products - asiasales@realnetworks.com 
      SaaS Products - saas@realnetworks.com  

    China

    RealNetworks, Inc.
    Pacific Century Place
    18F, B Tower
    2A Gong Ti Bei Lu
    Chaoyang District
    Beijing, China

    Phone: +86 10 5954 2700
    Fax: +86 10 8565 6477
    Email:
      Helix Products - asiasales@realnetworks.com 
      SaaS Products - saas@realnetworks.com  

    India

    RealNetworks India Pvt. Ltd.
    UGF
    Tower-A
    Building No. 8
    DLF Cyber City Phase-II
    Gurgaon 12202, India

    Phone: +91 124 4558 100
    Fax: +91 124 4558 104
    Email:
      Helix Products - helix-sales@realnetworks.com 
      SaaS Products - saas@realnetworks.com  

    Indonesia

    PT RealNetworks Indonesia
    Menara Global 20th floor, Suite A
    Jl.Jend.Gatot Subroto kav.27
    Jakarta Selatan 12950

    Phone: +62 21 2951 7007
    Fax: +62 21 2951 7006
    Email:
      Helix Products - helix-sales@realnetworks.com 
      SaaS Products - saas@realnetworks.com  

    Japan

    RealNetworks KK
    Shinjuku Eastside Square 3F
    6-27-30 Shinjuku, Shinjuku-ku
    Tokyo 160-0022 Japan

    Phone: +81 3 6233 1301
    Fax: +81 3 5285 6500
    Email:
      Helix Products - sales@jp.real.com
      SaaS Products - saas@realnetworks.com
    Web Site: http://www.jp.realnetworks.com/index.html  

    Korea

    RealNetworks Asia Pacific Co., Ltd.
    NPS Building, 14 & 17th Floor
    Chungjeong-ro 3-ga
    Seodaemun-gu
    Seoul 120-709, Korea

    Phone: +82 2 2014 5114
    Fax: +82 2 2014 5017
    Email:
      Helix Products - helix-sales@realnetworks.com 
      SaaS Products - saas@realnetworks.com  

    Philippines

    RealNetworks Asia Pacific Philippines
    Unit 901
    Picadilly Star Building
    4th Avenue
    Corner 27th St.
    Fort Bonifacio Global City
    Taguig City, Metro Manila, Philippines

    Phone: +63 2 856 3967
    Fax: +63 2 856 7032
    Email:
      Helix Products - helix-sales@realnetworks.com 
      SaaS Products - saas@realnetworks.com