RealTimes Subscription Terms

General

We offer both free and paid versions of the RealTimes service. Certain premium features of RealTimes require a Premium or Unlimited Account, which can be purchased through an in-app purchase or real.com. You may also purchase a Premium or Unlimited Account through a third party’s app store, in which case your purchase is also governed by the terms of service of that app store. We reserve the right, at any time, to change the future fees for the service or any premium features, or to discontinue service, with appropriate notice to you.

Free Accounts

RealTimes gives you free cloud storage and RealNetworks may provide additional bonus space free of charge. Users of Free Accounts can purchase premium RealTimes Stories on a per Story basis. By purchasing a premium RealTimes Story you agree to these Subscription Terms.

Premium and Unlimited Accounts

RealNetworks offers you the option of paying for a Premium or Unlimited account to access premium features and increase your cloud storage space. By signing up for a RealTimes Premium or Unlimited account you agree to these Subscription Terms.

Billing

For Premium and Unlimited account subscriptions, RealNetworks will automatically charge your credit card monthly or yearly from your purchase date, depending upon the term you select (plus any applicable tax) unless and until you cancel your account. If any fee is not paid in a timely manner, or RealNetworks is unable to process your transaction, RealNetworks reserves the right to reduce Premium and Unlimited RealTimes accounts to a Free account. In this event, you will still be able to access your content for a reasonable period of time but you may not be able to upload additional content if you are over the Free storage limit; RealNetworks may remove content associated with canceled, unused Free, or past-due Premium or Unlimited Accounts without notice to You. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods.

Credit card payment details can be accessed through the Account Settings – Billing tab.

Canceling Your Account

You may cancel your RealNetworks Premium or Unlimited Account at any time from the Account Settings – Plans tab, and cancellation will be effective at the end of your current billing cycle. Until the end of the billing cycle, you will still have access to the Premium Features.

Upgrading Your Account

You may immediately upgrade your Premium Account to an Unlimited Account at any time. A new billing cycle will start on the upgrade date and credits will be applied for paid partial months or years. Users who purchased their subscription through the Apple App Store or the Google Play store are subject to the terms of those services when upgrading accounts.

Downgrading Your Account

You may immediately downgrade your Unlimited Account to a Premium Account at any time. A new billing cycle will start on the downgrade date and credits will be applied for partial months or years. Users who purchased their subscription through the Apple App Store or the Google Play Store are subject to the terms of those services when downgrading accounts.

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